Priority Service | Teradata Vantage on Google Cloud - Priority Service - Teradata Vantage on Google Cloud

Teradata Vantage™ on Google Cloud Getting Started Guide

Product
Teradata Vantage on Google Cloud
Release Number
2.3
Published
July 2021
Language
English (United States)
Last Update
2021-07-27
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B700-4020
lifecycle
previous
Product Category
Cloud

Priority Service is an optional service offered by Teradata for an additional fee. Priority Service provides quicker response times than Premier Service for both S1 and S2 cases on a 24x7 basis.

  S1 – Critical S2 – Significant S3 – Minor S4 – Low
Cloud Operations 24 x 7 9 a.m. – 8 p.m.1
Case Acknowledgement 30 minutes 2 hours Next business day2
Customer Status Updates Every hour Every 6 hours Daily1 Weekly

1 Same business day: Monday – Friday (Customer's local time zone)

2 Next business day example: If a customer opens an S4 case after 8 p.m. on Friday, Teradata staff will respond after 9 a.m. on Monday.