Use Cases for Branch and Merge Node Behavior | Vantage CX - 1.4 - Use Cases for Branch and Merge Node Behavior - Vantage Customer Experience

Vantage Customer Experience User Guide

Product
Vantage Customer Experience
Release Number
1.4
Release Date
June 2021
Content Type
User Guide
Publication ID
B035-3800-099K
Language
English (United States)

In a workflow or customer list where a Branch node supports more than one branch, a branch with a failing node produces a race condition where one path fails and one succeeds. This scenario is addressed in several of the use cases that follow.

Use cases address workflows or customer lists with different Branch and Merge node options depending on if you have specified conditions in your workflow or customer list.

After you execute a workflow or customer list, select the workflow or customer list item in the History list to view the Execution page where each step in the workflow or customer list is listed along with a status. Hover over the Unsuccessful status for an explanation.