Run Single User Simulation | Vantage CX - 1.4 - Running a Single-User Simulation on an Interaction Point or Message Strategy - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.4
created_date
June 2021
category
User Guide
featnum
B035-3800-099K

You can run single-user simulations on interaction points in the QA and Production environments.

  • Running single-user simulations does not add records to the contact history.
  • Results from previous single-user simulations are not stored and do not affect future single-user simulations. If you open Edit Input and run the same simulation multiple times, you will receive the same results for each simulation.
  • Some rules cannot be tested in the single-user simulation. For example, session rules cannot be tested.
  1. From the navigation panel, select a channel.
  2. Select Interaction Points and select an interaction point.
  3. Select "".
    The whiteboard loads with the single-user simulation results.
  4. To rerun the single-user simulation, navigate to another page and then return to this page.