1.3 - Using Multiple Keyname Filters - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.3
created_date
December 2020
category
User Guide
featnum
B035-3800-099K

Use one or more combinations of filters based on Keyname. The Keyname can be exact text or a pattern/regular expression.

Shorthand Approach

Up to three combinations can be used in a single contactHistory expression function, and can be placed in any order.

Example 1

This example shows a combination of Message and Channel filters in a single contactHistory function.

Criteria:
-Qualify if: 
-Message M1 has been extended or responded to the customer
-In Channel 'SMS'
 
Expression:
set("extendedOrResponded", contactHistory("message", "msg1", "channel", "sms")) &&
count(extendedOrResponded) > 0

Example 2

This example shows a combination of Response and Message filter.

Criteria:
-Qualify if: 
-Message 'M1' has been extended at least twice
-On Any Channel
-For Any Message Strategy
 
Expression:
set("extended", contactHistory("response", "extended", "message", "msg1")) &&
count(extended) >= 2

Example 3

These examples show three filters: Response, Message, and Channel.

Criteria:
-Qualify if: 
-Message 'M1' has been extended at least twice
-On Channel 'SMS'
-For Any Message Strategy
 
Expression:
set("extended", contactHistory("response", "extended", "message", "msg1", "channel", "sms")) &&
count(extended) >= 2

Example 4

Criteria:
-Qualify if: 
-Message 'M1' has been extended at least twice
-On any Channel that starts with 'sms'
-For Any Message Strategy
 
Expression:
set("extended", contactHistory("response", "extended", "message", "msg1", "channel", pattern("sms.*"))) &&
count(extended) >= 2

Example 5

This example shows a combination of Response, Message, and Message Strategy filters.

Criteria:
-Qualify if: 
-Any Message that contains the text 'spring2020' has been extended at least twice
-For Any Message Strategy with Keyname that ends with 'recharge'
 
Expression:
set("extended", contactHistory("response", "extended", "message", pattern(".*spring2020.*"), "messageStrategy", pattern(".*recharge"))) &&
count(extended) >= 2

Longhand Approach

It is also possible to use a single filter and use the resulting filtered List as an input to the next contactHistory expression, which is based on a different filter.

Example 6

Criteria:
-Qualify if: 
-Message M1 has been extended or responded to the customer
-In Channel 'SMS'
 
Expression:
set("messageCH", contactHistory("message", "msg1")) &&
set("channelMessageCH", contactHistory(messageCH, "channel", "sms")) &&
count(channelMessageCH) > 0

In the above example, the initial filter is on Message and the resulting List is placed in the "messageCH" variable. This variable, a List, becomes an input to another contactHistory function which uses a different filter, on Channel.

Example 7

Criteria:
-Qualify if: 
-Any Message that contains the text 'spring2020' has been extended at least twice
-For Any Message Strategy with Keyname that ends with 'recharge'
 
Expression:
set("extended", contactHistory("response", "extended", "message", pattern(".*spring2020.*"))) && 
set("messageStrategyCH", contactHistory(extended, "messageStrategy", pattern(".*recharge")))) &&
count(extended) >= 2