Add Area to Hierarchy | Vantage CX - 1.4 - Adding an Area to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

Product
Vantage Customer Experience
Release Number
1.4
Release Date
June 2021
Content Type
User Guide
Publication ID
B035-3800-099K
Language
English (United States)
An area is a sub-category of an interaction point or message strategy. For example, you might have a channel named Web, an interaction point named Pages, and then areas named Home Page, Login Page, and Checkout Page.
  1. From the whiteboard, select the interaction point, message strategy, area, or decision point you want to link.
  2. Select Add Desintation +.
  3. Select Add Area.
  4. Enter a Name and Keyname.
  5. [Optional] Enter a Description.
  6. Select Create.
  7. [Optional] To set properties for the area:
    1. On the whiteboard, select the area to display the Area panel.
    2. Add or edit any properties for the area.
    3. Return to the whiteboard.