1.3 - Adding an Area to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.3
created_date
December 2020
category
User Guide
featnum
B035-3800-099K
An area is a sub-category of an interaction point or message strategy. For example, you might have a channel named Web, an interaction point named Pages, and then areas named Home Page, Login Page, and Checkout Page.
  1. From the whiteboard, select the interaction point, message strategy, area, or decision point you want to link.
  2. Select Add Desintation +.
  3. Select Add Area.
  4. Enter a Name and Keyname.
  5. [Optional] Enter a Description.
  6. Select Create.
  7. [Optional] To set properties for the area:
    1. On the whiteboard, select the area to display the Area panel.
    2. Add or edit any properties for the area.
    3. Return to the whiteboard.