Add Area to Hierarchy | Vantage CX - 1.4 - Adding an Area to the Hierarchy

Add Area to Hierarchy | Vantage CX - 1.4 - Adding an Area to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

Product

Vantage Customer Experience

Release Number

1.4

Release Date

June 2021

Content Type

User Guide

Publication ID

B035-3800-099K

Language

English (United States)

An area is a sub-category of an interaction point or message strategy. For example, you might have a channel named Web, an interaction point named Pages, and then areas named Home Page, Login Page, and Checkout Page.

From the whiteboard, select the interaction point, message strategy, area, or decision point you want to link.
Select Add Desintation +.
Select Add Area.
Enter a Name and Keyname.
[Optional] Enter a Description.
Select Create.
[Optional] To set properties for the area:
1. On the whiteboard, select the area to display the Area panel.
2. Add or edit any properties for the area.
3. Return to the whiteboard.