Edit Components in Hierarchy | Vantage CX - 1.4 - Editing Components in the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

Vantage Customer Experience
Release Number
Release Date
June 2021
Content Type
User Guide
Publication ID
English (United States)
You can edit properties of the interaction point, message strategy, areas, decision points, and message groups on the whiteboard.
  1. Select the component on the whiteboard.
  2. On the properties panel that appears next to the whiteboard, edit the fields you want to change.
    • If you move the cursor over uneditable whiteboard fields, an icon indicates this.
    • To change the parent of a component, select the new parent in the Source field. Note that you cannot select a child of the selected component.
    • To change additional properties for the component, select to edit it.
Any changes are automatically saved.