Script Management | Vantage CX - 1.4 - Script Management - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.4
created_date
June 2021
category
User Guide
featnum
B035-3800-099K

Use Script Management to simplify the integration between Vantage CX APIs and external channels by registering the client and creating custom Groovy scripts.

High-level features include the following:
  • External channels call the Vantage CX Decision Service through the REST API host
  • Vantage CX performs simple REST API transformations and lookups
  • Vantage CX returns messages to external channels in the required format
Script Management includes two components:
Client registrations
Defines client host APIs so Vantage CX can communicate with the client system.
Scripts
A library of scripts written by the user using Groovy script language.