Script Management | Vantage CX - 1.4 - Script Management - Vantage Customer Experience

Vantage Customer Experience User Guide

Vantage Customer Experience
Release Number
Release Date
June 2021
Content Type
User Guide
Publication ID
English (United States)

Use Script Management to simplify the integration between Vantage CX APIs and external channels by registering the client and creating custom Groovy scripts.

High-level features include the following:
  • External channels call the Vantage CX Decision Service through the REST API host
  • Vantage CX performs simple REST API transformations and lookups
  • Vantage CX returns messages to external channels in the required format
Script Management includes two components:
Client registrations
Defines client host APIs so Vantage CX can communicate with the client system.
A library of scripts written by the user using Groovy script language.