Create a Delivery Channel | Vantage CX - 1.4 - Creating Delivery Channels

Create a Delivery Channel | Vantage CX - 1.4 - Creating Delivery Channels - Vantage Customer Experience

Vantage Customer Experience User Guide

Product

Vantage Customer Experience

Release Number

1.4

Release Date

June 2021

Content Type

User Guide

Publication ID

B035-3800-099K

Language

English (United States)

Select > Real-time decisioning > Channels.
Select Create New.
Provide the initial details.
- Name and Keyname can be the same, but must be unique within message strategies and channels..
- Description is optional.
- Select Delivery channel.
Select Create.
On the Details page, do the following:
1. Select Imply Extension.
  Selecting this box tells the system that once a message is delivered to the channel, it should be assumed that the message was actually extended to the customer. Use this setting for self-service channels like web or kiosk where the message is displayed and it is assumed the customer saw the message. If a person other than the customer is involved (such as a call center representative), clear this box.
  When Imply Extension=False, the channel needs to explicitly tell Vantage CX that the offer was extended.
  
  When Imply Extension=True, the channel automatically implies extension when returns an offer.
  
  For additional information, see Imply Extension Examples.
2. Select a connection.
On the Attributes page, select or create attributes.
Select Save.