Components That Can Have Criteria | Vantage CX - 1.4 - Components That Can Have Criteria - Vantage Customer Experience

Vantage Customer Experience User Guide

Product
Vantage Customer Experience
Release Number
1.4
Release Date
June 2021
Content Type
User Guide
Publication ID
B035-3800-099K
Language
English (United States)
  • Channel
    Criteria attached to a channel are exclusion criteria. The system will not process other criteria after the criterion evaluates to false.
  • Message group
  • Message
  • Strategy

Additionally, you can link criteria to the paths on the whiteboard. These path criteria are called decision points. For example, when a criterion is on a path that leads to a message group, then the criterion applies to the message group only when that path is followed. When a criterion is linked to the message group itself, then that criterion applies wherever that message group is used.