- Channel Criteria attached to a channel are exclusion criteria. The system will not process other criteria after the criterion evaluates to false.
- Message group
Additionally, you can link criteria to the paths on the whiteboard. These path criteria are called decision points. For example, when a criterion is on a path that leads to a message group, then the criterion applies to the message group only when that path is followed. When a criterion is linked to the message group itself, then that criterion applies wherever that message group is used.