Special Keywords | Filter Contact History | Vantage CX - 1.4 - Special Keywords - Vantage Customer Experience

Vantage Customer Experience User Guide

Product
Vantage Customer Experience
Release Number
1.4
Release Date
June 2021
Content Type
User Guide
Publication ID
B035-3800-099K
Language
English (United States)
The following case-sensitive keywords can be used to filter Contact History data based on source, target, and Attributes of Returned Messages.
keywords Description
message Represents an extended, responded Message
channel Represents an Interactive or Delivery Channel to which the Message is extended to or responded on
response Represents an Extension or a Response (Any Response, Positive Response, or Negative Response)
interactionPoint Represents the Channel's Interaction Point
messageStrategy Represents a Message Strategy
extended Represents an Extension
any Represents any Response
positive Represents Positive Response
negative Represents Negative Response
frequency Used to indicate filtering on Frequency value
recency Used to indicate filtering on Recency value
attribute Used to indicate filter based on Contact History Attributes
day Represents Day time period, used when filtering on Recency values
hour Represents Hour time period, used when filtering on Recency values
minute Represents Minute time period, used when filtering on Recency values