Imply Extension Examples | Vantage CX - 1.4 - Imply Extension Examples - Vantage Customer Experience

Vantage Customer Experience User Guide

Product
Vantage Customer Experience
Release Number
1.4
Release Date
June 2021
Content Type
User Guide
Publication ID
B035-3800-099K
Language
English (United States)

The following tables show the behavior with contact history frequency logic when Imply Extension is selected and when it is not.

Imply Extension Example
    API Call Current Session History

Number of Times M1...

Contact History

Number of M1...

Session Message Sent by GetTargetedMessages or DeliverTargetedMessages API GetTargetedMessages DeliverTargetedMessages Served Extended Acceptances Extensions Accept Responses
1 Request to Vantage CX for messages and Vantage CX returns message M1 TargetedMessages Delivery 1 1 0 0 0
extension to Vantage CX, for the message M1 SendData MessageEvent 1 1

Error

0 0 0
accept SendData MessageEvent 1 1 1 0 0
extension again to Vantage CX, for the message M1 SendData MessageEvent 1 1

Error

1 0 0
accept again, for M1 SendData MessageEvent 1 1 2 0 0
A new request to Vantage CX for messages; Vantage CX returns M1 TargetedMessages Delivery 2 2 2 0 0
accept response for M1 (for the message returned on the most recent GTM request above SendData MessageEvent 2 2 3 0 0
2 Extension to Vantage CX for M1 - same customer SendData MessageEvent 0 0

Error

0 2 3
accept to Vantage CX for M1 - same customer SendData MessageEvent 0 0 1 2 3
Vantage CX to targeted messages and Vantage CX returns M1 TargetedMessages Delivery 1 1 1 2 3
Notes:
  • Messages = M1
  • No prior contact history for the customer for M1
Do Not Imply Extension Example
    API Call Current Session History

Number of Times M1...

Contact History

Number of M1...

Session Message Sent by GetTargetedMessages or DeliverTargetedMessages API GetTargetedMessages DeliverTargetedMessages Served Extended Acceptances Extensions Accept Responses
1 Request to Vantage CX for messages and Vantage CX returns message M1 TargetedMessages Delivery 1 0 0 0 0
extension to Vantage CX, for the message M1 SendData MessageEvent 1 1 0 0 0
accept SendData MessageEvent 1 1 1 0 0
extension again to Vantage CX, for the message M1 SendData MessageEvent 1 1

Error

1 0 0
accept again, for M1 SendData MessageEvent 1 1 2 0 0
A new request to Vantage CX for messages; Vantage CX returns M1 TargetedMessages Delivery 2 1 2 0 0
accept for M1 SendData MessageEvent 2 1 2

Error

0 0
2 Extension to Vantage CX for M1 - same customer SendData MessageEvent 0 0

Error

0 1 2
accept to Vantage CX for M1 - same customer SendData MessageEvent 0 0 1 1 2
Request to Vantage CX for targeted messages and Vantage CX returns M1 TargetedMessages Delivery 1 0 1 1 2
Notes:
  • Messages = M1
  • No prior contact history for the customer for M1