Create Response | Vantage CX - 1.4 - Creating Responses - Vantage Customer Experience

Vantage Customer Experience User Guide

Product
Vantage Customer Experience
Release Number
1.4
Release Date
June 2021
Content Type
User Guide
Publication ID
B035-3800-099K
Language
English (United States)
When Vantage CX sends a message to the customer, the customer's response can be positive or negative. (The neutral response Extended, which indicates only that Vantage CX sent the message, is always available in the system.) You define the possible positive and negative responses that Vantage CX can expect from the customer. An example of a positive response might be Purchased. A negative response might be Unsubscribed.
  1. Select "" > Real-time decisioning > Responses.
  2. Select Create New.
  3. Complete Name, Keyname, and optional Description.
  4. Select the type of response:
    Setting Value
    Positive / Negative Response Select whether this response is Positive or Negative.
  5. Select Create.