1.3 - Adding a Message Group to the Hierarchy - Vantage Customer Experience
Vantage Customer Experience User Guide
- prodname
- Vantage Customer Experience
- vrm_release
- 1.3
- created_date
- December 2020
- category
- User Guide
- featnum
- B035-3800-099K
-
From the whiteboard, select the interaction point, message strategy, area, or decision point you want to link.
-
Select Add Destination +.
-
Select Add Message Group.
-
Select the check box by the message group, then select Add Selected.
-
[Optional] To set properties of the message group:
-
Select the message group on the whiteboard to display the Message Group panel.
-
Add or edit any properties for the message group.
-
Return to the whiteboard.