Add Message Group to Hierarchy | Vantage CX - 1.4 - Adding a Message Group to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.4
created_date
June 2021
category
User Guide
featnum
B035-3800-099K
  1. From the whiteboard, select the interaction point, message strategy, area, or decision point you want to link.
  2. Select Add Destination +.
  3. Select Add Message Group.
  4. Select the check box by the message group, then select Add Selected.
  5. [Optional] To set properties of the message group:
    1. Select the message group on the whiteboard to display the Message Group panel.
    2. Add or edit any properties for the message group.
    3. Return to the whiteboard.