Add Message Group to Hierarchy | Vantage CX - 1.4 - Adding a Message Group to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

Vantage Customer Experience
Release Number
Release Date
June 2021
Content Type
User Guide
Publication ID
English (United States)
  1. From the whiteboard, select the interaction point, message strategy, area, or decision point you want to link.
  2. Select Add Destination +.
  3. Select Add Message Group.
  4. Select the check box by the message group, then select Add Selected.
  5. [Optional] To set properties of the message group:
    1. Select the message group on the whiteboard to display the Message Group panel.
    2. Add or edit any properties for the message group.
    3. Return to the whiteboard.