1.3 - Adding a Message Group to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide
prodname
Vantage Customer Experience
vrm_release
1.3
created_date
December 2020
category
User Guide
featnum
B035-3800-099K
  1. From the whiteboard, select the interaction point, message strategy, area, or decision point you want to link.
  2. Select Add Destination +.
  3. Select Add Message Group.
  4. Select the check box by the message group, then select Add Selected.
  5. [Optional] To set properties of the message group:
    1. Select the message group on the whiteboard to display the Message Group panel.
    2. Add or edit any properties for the message group.
    3. Return to the whiteboard.
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