1.3 - Creating Interaction Points - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.3
created_date
December 2020
category
User Guide
featnum
B035-3800-099K

An interaction point is the touchpoint where the customer interacts with the channel happens. An interaction point can be viewed as a sub-category of an interactive channel. For example, the interactive channel might be Web and the interaction points Home Page and Login Page.

An interaction point is a child of a channel in the configuration hierarchy. You must define at least one channel and one interaction point before the external systems can communicate with Vantage CX.

An area is a sub-category of an interaction point. While an interaction point can have a single arbitration, you can use multiple areas under an interaction point to define multiple arbitrations. See Adding an Area to the Hierarchy.
  1. From the channel, select Interaction Points.
  2. Select Create New.
  3. Complete Name, Keyname, and optional Description, then select Create.
  4. [Optional] Complete the Advanced Options.
    Setting Value
    Objectives Click in the field and select one or more objectives.
    The objectives you add to the interaction point define a strategy for this interaction point.
    Maximum Messages Select the maximum number of messages Vantage CX returns to this interaction point.
    Minimum Messages Select the minimum number of messages Vantage CX returns to the interaction point.
  5. Select the tabs across the top to configure additional settings for the interaction point.
  6. Select Save.