Now that you have created a targeted list (segment) of customers who may churn, you can create a workflow to take business actions in order to keep the customers from leaving.
- Select
> Data Preparation > Workflows.Be sure to use the same browser tab you used earlier when creating the rules and workflows. - Select Create New.
- In the Workflow Properties pane, type the following:
Workflow name TUTORIAL_PATH_SEGMENT Description Bill Dispute -> Review Contract Path - Select Save Workflow.
You can add a segment to the workflow using either a SQL node or nPath node. Select one of the following links to use the node type you prefer: