Priority Service | Teradata Vantage on Azure - 2.3 - Priority Service - Teradata Vantage on Azure

Teradata Vantage™ on Azure Getting Started Guide

Product
Teradata Vantage on Azure
Release Number
2.3
Release Date
July 2021
Content Type
Configuration
Implementation
Installation
Publication ID
B700-4016-071K
Language
English (United States)

Priority Service is an optional service offered by Teradata for an additional fee. Priority Service provides quicker response times than Premier Service for both S1 and S2 cases on a 24x7 basis.

  S1 – Critical S2 – Significant S3 – Minor S4 – Low
Cloud Operations 24 x 7 9 a.m. – 8 p.m.1
Case Acknowledgement 30 minutes 2 hours Next business day2
Customer Status Updates Every hour Every 6 hours Daily1 Weekly

1 Same business day: Monday – Friday (Customer's local time zone)

2 Next business day example: If a customer opens an S4 case after 8 p.m. on Friday, Teradata staff will respond after 9 a.m. on Monday.