Priority Service | Teradata Vantage | Cloud Service Description - 3.2 - Priority Service (Sold Separately) - Teradata Vantage on AWS

Teradata Vantage™ Cloud Service Description Consumption for Vantage on AWS

prodname
Teradata Vantage on AWS
vrm_release
3.2
created_date
September 2020
category
Cloud Service Description
featnum
B035-2871-060K
  S1 – Critical S2 – Significant S3 – Minor S4 – Low
Incidents 24 x 7 9 a.m. – 8 p.m.1
Incident Acknowledgement 30 minutes 2 hours Next business day2
Customer Status Updates Every hour Every 6 hours Daily1 Weekly

1 Same business day: Monday – Friday (Customer's local time zone)

2 Next business day example: If a customer opens an S4 incident after 8 p.m. on Friday, Teradata staff will respond after 9 a.m. on Monday.