Assigned Service Management | Teradata Vantage | Cloud Service Description - 3.2 - Assigned Service Management - Teradata Vantage on AWS

Teradata Vantageā„¢ Cloud Service Description Consumption for Vantage on AWS

prodname
Teradata Vantage on AWS
vrm_release
3.2
created_date
September 2020
category
Cloud Service Description
featnum
B035-2871-060K

Teradata identifies technical resources to lead, direct, and facilitate customer service deliverables. The Customer Support Plan specifies individuals by name, provides direct contact information, and identifies their specific roles and responsibilities in delivering services.

For each Severity 1 incident, a Teradata representative conducts a "post-mortem" analysis that includes a closed loop corrective action plan. Teradata informs the customer of any changes in the product support policy permitted by, and in accordance with, this document, any order, or the agreement.