Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts.
Only trained customer personnel should perform this procedure.
- If necessary, log on to https://access.teradata.com and initiate an incident.
- Obtain a replacement part as described in Obtaining a Replacement Part.
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Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb 12.06 and later) or SOV-enabled CMIC (SMWeb 12.05 and earlier).
In SMWeb 12.05 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at http://www.info.teradata.com.
- Remove the new part from its packaging and place it on a static-free surface.
- Record the serial number and/or part number of the new part in the site equipment log.
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Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser:
CMIC Version Home Page Address SMWeb 12.06 and later: http://<hostname or IP address of CMIC or Teradata ServiceConnect connection>:9981/CWA/home.asp SMWeb 12.05 and earlier: http://<hostname or IP address of SOV-enabled CMIC>:9980/CWA/home.asp - On the Server Management Web Services home page, click Server Management Client.
- If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens.
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In the Summary Alerts tab, identify the node containing the failed storage drive:
- In the Server Management Client window, click the Summary Alerts tab.
- In the Summary Alerts tab, select the summary alert containing the failed drive.
- Select Locate Components. Server Management highlights the targeted node in the Tree View.
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Open a maintenance window:
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With the targeted node highlighted, select
.
- In the Name field, enter a name for the maintenance window.
- For Duration , either accept the default of four hours or set the Start Time and End Time.
- Click Save.
- In the Information dialog box, click Close.
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With the targeted node highlighted, select
.
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Open a maintenance window:
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With the targeted node highlighted, select
.
- In the Name field, enter a name for the maintenance window.
- In the Length of Maintenance, either accept the default of four hours or set the Start Time and End Time.
- Click Activate.
- In the Information dialog box, click Close.
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With the targeted node highlighted, select
.
- With the targeted node highlighted in the Server Management Client Tree View, select .
- In the Replace FRU window, select Chassis component and click Ok.
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If necessary, click the tab with a failed icon.
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Select the numbered red icon identifying the failed storage drive.
The FRU Replace window appears.
- At the Replace FRU window, click Ok to proceed.
- Click Ok at the next window to turn on the locator LEDs.
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On the node, locate the drive with a solid amber or blinking amber LED.
Drives 0 and 1 are OS drives and are not customer replaceable. If the blinking LED appears on either of these drives, contact Teradata Customer Support.If the node has more than one drive with a solid or blinking amber LED, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract.