Priority Service | Teradata Vantage on AWS - Priority Service - Teradata Vantage on AWS

Teradata Vantage™ on AWS Getting Started Guide

Product
Teradata Vantage on AWS
Release Number
2.1
Published
November 2020
Language
English (United States)
Last Update
2020-11-12
dita:mapPath
qws1598389180132.ditamap
dita:ditavalPath
qdp1598391402446.ditaval
dita:id
B700-4015
lifecycle
previous
Product Category
Cloud

Priority Service is an optional service offered by Teradata for an additional fee. Priority Service provides quicker response times than Premier Service for both S1 and S2 incidents on a 24x7 basis.

  S1 – Critical S2 – Significant S3 – Minor S4 – Low
Cloud Operations 24 x 7 9 a.m. – 8 p.m.1
Incident Acknowledgement 30 minutes 2 hours Next business day2
Customer Status Updates Every hour Every 6 hours Daily1 Weekly

1 Same business day: Monday – Friday (Customer's local time zone)

2 Next business day example: If a customer opens an S4 incident after 8 p.m. on Friday, Teradata staff will respond after 9 a.m. on Monday.