After provisioning cloud services, customers can work with a Teradata Solution Architect to set up accounts in the Service Portal (https://support.teradatacloud.com) for the following roles.
| Role | Function |
|---|---|
| Service Owner | Approves changes to cloud services and offerings, such as authorizing scale up, scale down, or new features. |
| Security Manager |
|
| Access Manager | Approves new cloud accounts and group memberships. |
| Technical Contact | Is responsible for network connectivity and related requests or incidents. |
| Support Contact | Communicates maintenance intervals and schedules upgrades and outages. |
| Customer User |
|