Assigned Service Management is available only for NewSQL Engine instances with 70 TCores and greater.
Teradata identifies technical resources to lead, direct, and facilitate customer service deliverables. The Customer Support Plan specifies individuals by name, provides direct contact information, and identifies their specific roles and responsibilities in delivering services.
For each Severity 1 incident, a Teradata representative conducts a "post-mortem" analysis that includes a closed loop corrective action plan. Teradata informs the customer of any changes in the product support policy permitted by, and in accordance with, this document, any order, or the agreement.