Support Bundle Information - Tivoli

Teradata Extension for Tivoli Storage Manager Administrator Guide
Product
Tivoli
Release Number
16.20
16.10
Published
May 2017
Language
English (United States)
Last Update
2019-03-22
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Product Category
Teradata Tools and Utilities

The following table lists TARA Support Bundle information, including log files, software package version numbers, and hardware information.

Support Bundle Information 
Destination Source
/var/opt/teradata/tara/supportbundle/config /var/opt/teradata/tara/server/config
/var/opt/teradata/tara/supportbundle/baruser Home directory of baruser

Contains the last 7 days of all files, including modified .out files.
/var/opt/teradata/tara/supportbundle/coredump Core dump files from /var/opt/teradata/core-name

Only taraserver core dump files are included.
/var/opt/teradata/tara/supportbundle/jir /var/opt/teradata/tara/server/jir

Contains files modified within the last 7 days.
/var/opt/teradata/tara/supportbundle/sr /var/opt/teradata/tara/server/sr
/var/opt/teradata/tara/supportbundle/logs
  • /etc/opt/teradata/tara/defaults
  • /var/log/messages output file
  • /var/opt/teradata/tara/server/logs/logfile output file
/var/opt/teradata/tara/supportbundle/os
  • ifconfig output file

    The ifconfig file is the output file for server IP addresses.

  • netstat 54323 port status output file
  • lspci output file
  • QLogic port status and HBA information output file
  • isscsi output file
  • /etc/hosts file output
/var/opt/teradata/tara/supportbundle/versions
  • /opt/teradata/tara/gui/bin/config (TARA version installed)
  • /usr/openv/netbackup/bin/version (Tivoli Storage Manager version installed)
  • /etc/SuSE-release (SLES version installed)
  • TTU installed packages and versions of:
    • bteq
    • cliv2
    • piom
    • sqlpp
    • tdicu
    • teradata_arc
    • TeraGSS