Returning a Failed Component - Data Warehouse Appliances

2700 Platform Hardware Replacement Guide for Customers
Product
Data Warehouse Appliances
Published
March 2018
Language
English (United States)
Last Update
2018-04-18
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Product Category
Hardware
  1. Pack the failed component in the packaging the replacement component arrived in.
    Teradata is not liable for customer data left on returned failed storage drives.
  2. Access the email that includes the shipping information and return label for the component.
  3. Print the return label.
  4. Securely seal the packaging and apply the return label.
  5. Follow your company's procedure for pick-up and shipment of the package.