Obtaining a Replacement Part

Appliance for Hadoop 6 Platform Hardware Replacement Guide for Customers

brand
Hardware
prodname
Appliance for Hadoop
category
Hardware Servicing
featnum
B035-6064-086K

If your company's contract with Teradata includes on-site storage of spares, then disk drives are stored on site. Power supply replacements must be ordered through https://access.teradata.com.

  1. If the replacement part is stored on site, obtain it from your hardware spares.
  2. If the replacement part is not stored on site:
    1. Log on to https://access.teradata.com and initiate an incident. Teradata orders a replacement hardware component and sends it to your site in accordance with your service contract. Additionally, Teradata sends the shipping information and return label to the email address provided in Notifications.
      Save Teradata emails for future reference.
    2. When you receive the replacement part, note the identification tag of the new component and compare it to the identification tag of the failed component.
      If the types do not match, do not continue with the replacement procedure.
      If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to https://access.teradata.com and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.