Returning a Failed Component

Appliance for Hadoop 6 Platform Hardware Replacement Guide for Customers

brand
Hardware
prodname
Appliance for Hadoop
category
Hardware Servicing
featnum
B035-6064-086K
  1. Pack the failed component in the packaging the replacement component arrived in.
    Teradata is not liable for customer data left on returned failed storage drives.
  2. Access the email that includes the shipping information and return label for the component.
  3. Print the return label.
  4. Securely seal the packaging and apply the return label.
  5. Follow your company's procedure for pick-up and shipment of the package.