1.0 - Deleting Destinations from the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.0
category
User Guide
featnum
B035-3800-099K
You can delete any decision point, area, or message group from the interaction point hierarchy.
  • Deleting a message group only deletes the reference to the message group from the interaction point hierarchy. The message group is not deleted from Vantage CX.
  • Child destinations of the deleted destination are also deleted.
  • You cannot delete the interaction point from the hierarchy.
  1. From the whiteboard, click the decision point, area, or message group that you want to delete.
  2. Delete the destination.
    • For areas and decision points, view deleted items. Because these components are accessible only from the whiteboard, they are deleted.
    • Because message groups are accessible outside the whiteboard (and can be used in other interaction point hierarchies), this action only unlinks the message group.
  3. Click CONFIRM.