1.0 - Adding an Area to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.0
category
User Guide
featnum
B035-3800-099K
An area is a sub-category of an interaction point. For example, you might have a channel named Web, an interaction point named Pages, and then areas named Home Page, Login Page, and Checkout Page.
  1. From the whiteboard, click the interaction point, area, or decision point you want to link.
  2. Click ADD DESTINATION +.
  3. Click Add Area.
  4. Enter a Name and Keyname.
  5. [Optional] Enter a Description.
  6. Click CREATE.
  7. [Optional] To set properties for the area:
    1. On the whiteboard, click the area to display the AREA panel.
    2. Add or edit any properties for the area.
    3. Return to the whiteboard.