1.0 - Creating a Criterion That Tests the Value of a Simple Attribute - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.0
category
User Guide
featnum
B035-3800-099K
In the following example, the criterion checks whether the customer's credit score is greater than 750.

The example uses a simple attribute named Credit Score that has a data type of integer.

  1. Drag the simple attribute Credit Score onto the canvas, or double-click the attribute and it will be inserted as the last node on the canvas.
  2. In the edit panel, complete the fields.
    Setting Description
    Resolve as true if undefined This setting is always available in the edit panel for attributes (not for functions). You may want to check Resolve as true if undefined if information on attribute values needed for the criterion may not be available when evaluating the criterion.
    Selection Select Current for this example.
    For a simple attribute that is an integer, these are all of the Selection choices:
    • Current uses current value in the session. This is the most common setting for Selection.
    • Previous selects the most recent value before the current value.
    • First selects the first value stored in the session for the attribute. For simple attributes, Vantage CX stores up to 10 values.
    • Max uses the attribute's highest value stored in the session.
    • Min uses the attribute's lowest value stored in the session.
    • Sum adds the attribute values.
    • Average averages the attribute values.
    • Count counts the number of attribute values in the session. The maximum is 10.
    • Count Distinct counts the number of unique instances of an attribute value.
    • Sequence lets you define criteria based on a sequence of events. For an example, see Creating a Criterion Based on a Sequence of Events.
    Condition Select Is Greater Than for this example.
    Value Type 750 for this example.
  3. Click APPLY.