1.0 - Editing Input for the Single-User Simulation - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.0
category
User Guide
featnum
B035-3800-099K
To run a single-user simulation on an interaction point, you can select a user ID and manually define any attributes of a sample user. Although single-user simulations can run without an ID or manually defined attributes, you can provide this information to produce more useful results.
Running single-user simulations does not add records to the contact history. Any changes to IDs and attributes are deleted when you end your current session.
  1. Open an interaction point details dialog.
  2. Click "".
  3. To change the information used in the simulation, select EDIT INPUT. The input dialog is displayed.
  4. [Optional] Enter a User ID. The ID identifies the customer in the contact history, or the ID can be a new ID.
  5. [Optional] To manually define attributes of a sample user:
    1. Click ADD ATTRIBUTE +.
    2. Select an attribute and click ADD SELECTED. You can also select a complex attribute category add all complex attributes in the category as a group. Complex attributes can only be added as part of a group.
    3. Enter data for the attribute. The type of data that is required depends on the attribute.
    4. Repeat to add more attributes.
    If the ID exists in the contact history, any attributes that you manually define override matching attributes from the contact history.
  6. When you have added all the information you want for this single-user run, click RUN SIMULATION. You also have the choice to clear the information you have entered, or to cancel the simulation run completely.