Traceability request API returns
- The contact history of the customer (for the provided customer ID) within the selected time range.
- All the message extensions
- All the customer responses
- The supporting decision logic behind each message extension in the previous contact history
- Qualification rules that are evaluated and passed
- Targeted Channel and Interaction Point
The rule outputs contain a pair of the serialized structure (JSON object) and user-readable structure (JSON). Serialized structure contains everything that is required about the rule and its related metadata; the user-readable structure is a subset of the serialized structure, which is easily consumable by the user or other interfacing systems.
The output of traceability request API returns conditions used in the qualification rules and these conditions are represented by specific operators.
This table elaborates the values for the valueOperatorCd field in a criteria plan.
Operator | Description |
---|---|
EQ | Equals |
NE | Does Not Equal |
SW | Starts With |
NSW | Does Not Start With |
EW | Ends With |
NEW | Does Not End With |
C | Contains |
NC | Does Not Contain |
MA | Matches |
LE | Is Less Than or Equal To |
GE | Is Greater Than or Equal To |
LT | Is Less Than |
GT | Is Greater Than |
PD | X Days Ago or More |
FD | X Days Ago or Less |
FM | X Days In Future or More |
FL | X Days In Future or Less |
DM | Day of Month Is |
between | Between |
EM | Is Value Empty |
NEM | Is Value Not Empty |
NMA | Does Not Match |
MY | Month Is |