1.0 - Connector Types - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.0
category
User Guide
featnum
B035-3800-099K

The Start, End (success), and End (failure) nodes have a single connector to which you connect the nodes in your workflow or customer list. The Start node connects to the first node in your workflow or customer list; the End (success) and End (failure) nodes can connect to any number of nodes.

These three nodes are always present in the workflow or customer list and cannot be deleted. The Start and End (success) nodes must be connected. The End (failure) node can be left unconnected. All failure (red) connectors that are not explicitly connected within the workflow or customer list are implicitly connected to the End (failure) node.

The left side of each node also displays a single input connector to which you connect other nodes in the workflow or customer list.

Green and red dot output connectors appear on the right side of each node to specify success and failure scenarios, respectively. Click and drag from each connector to point to:
  • An email node to send email in a failure scenario
  • The next node in the workflow or customer list
  • The End (success) or End (failure) nodes in the workflow or customer list