1.0 - Adding a Decision Point to the Hierarchy - Vantage Customer Experience
Vantage Customer Experience User Guide
- Vantage Customer Experience
- September 2019
- User Guide
From the whiteboard, click the interaction point, area, or decision point you want to link.
Click ADD DESTINATION +.
Click Add Decision Point.
Enter a Name and Keyname.
[Optional] Enter a Description.
From the whiteboard, click the new decision point.
From the DECISION POINT panel, select a
The rule that you assign to each destination from a decision point evaluates
to true or false.
For example, a decision point links to three message groups. The link to
the first message group evaluates to false, while the links to the second and
third message group evaluate to true. If you select
INCLUSIVE, both the second and third message groups
are processed since they evaluate to true. If you select
EXCLUSIVE, only the second message group is processed
since it is the first message group to evaluate to true.
- Select INCLUSIVE to process all destinations from
the decision point that evaluate to true.
- Select EXCLUSIVE to process only the first
destination from the decision point that evaluates to true. When you select
EXCLUSIVE, a number appears next to each
destination showing the order that the destination will be evaluated. You
can click and drag destinations if you want to rearrange the order.
Add any destinations to the decision point.
If you selected EXCLUSIVE for
Type, make sure the destinations are numbered in the
sequence that you want them evaluated.
[Optional] Add rules to the destinations.
Each destination can have one rule assigned.