1.0 - Adding a Message Group to the Hierarchy - Vantage Customer Experience

Vantage Customer Experience User Guide

prodname
Vantage Customer Experience
vrm_release
1.0
category
User Guide
featnum
B035-3800-099K
  1. From the whiteboard, click the interaction point, area, or decision point you want to link.
  2. Click ADD DESTINATION +.
  3. Click Add Message Group.
  4. Click the check box by the message group and click ADD SELECTED.
  5. [Optional] To set properties of the message group:
    1. Click the message group on the whiteboard to display the MESSAGE GROUP panel.
    2. Add or edit any properties for the message group.
    3. Return to the whiteboard.