Disk Array Specifications - Data Warehouse Appliances

2750 Platform Hardware Replacement Guide for Customers

Product
Data Warehouse Appliances
Published
March 2018
Language
English (United States)
Last Update
2018-04-17
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Product Category
Hardware

Weight and Dimensions

  • Weight - 26.0 kg (57.32 lb) (includes two power supply/cooling modules, two Snowmass controllers or two ESMs, and twenty-four storage devices)
  • Height - 8.81 cm (3.46 in.)
  • Width - 44.88 cm (17.67 in.)
  • Depth - 48.68 cm (19.16 in.) (includes bezel)

Disk Array Components

Disk Array Components

Item Description
A Storage drives
B Controller modules
C Power supply/cooling modules
  Environmental Services Monitor (ESM)

Disk Array Front Indicator LEDs

Disk Array Front LEDs

Controller Module Connectors and LEDs

Controller Module Connectors and LEDs

Item Description
A

PS2 (RS232) connector

B
Ethernet 1 link rate LED:
  • Solid green = 1000 Mbps
  • Off = 10/100 Mbps
C
Ethernet 1 link/activity LED:
  • Solid green = link established
  • Blinking green = link activity
  • Off = no link established
D
Ethernet 2 link rate LED:
  • Solid green = 1000 Mbps
  • Off = 10/100 Mbps
E
Ethernet 2 link/activity LED:
  • Solid green = link established
  • Blinking green = link activity
  • Off = no link established
F
Host 1 link fault LED:
  • Solid amber = fault is present on at least one link
  • Off = there are no faults present
G
Host 1 link up LED:
  • Solid green = at least one link is operational
  • Off = cable is unplugged or a fault is present on all four links
H
Host 2 link fault LED:
  • Solid amber = fault is present on at least one link
  • Off = there are no faults present
I
Host 2 link up LED:
  • Solid green = at least one link is operational
  • Off = cable is unplugged or a fault is present on all four links
J
Expansion 1 link fault LED:
  • Solid amber = fault is present on at least one link
  • Off = there are no faults present
K
Expansion 1 link up LED:
  • Solid green = at least one link is operational
  • Off = cable is unplugged or a fault is present on all four links
L

SAS drive expansion connector

M

SAS host connectors

N
Dual 7-segment display:
  • Amber = displays enclosure ID number when the leftmost display's heartbeat LED is blinking
  • Amber = displays category and diagnostic codes when the rightmost display's heartbeat LED is lit
O
Cache active LED:
  • Solid green = cache enabled
  • Off = cache disabled
P
Service action required LED:
  • Solid amber = fault is present; module needs attention
  • Off = there are no faults present
Q
Service action allowed LED:
  • Solid blue = it is safe to remove or replace the module
  • Off = the module does not require servicing, or there are underlying faults that must be resolved before the module can be removed
R
Battery charging:
  • Solid green = fully charged
  • Blinking green = charging
  • Off = battery is missing or a fault is present
S
Battery fault:
  • Solid amber = battery is missing or faulty
  • Off = battery is operational and no faults are present
T

RJ45 (Ethernet) ports

Controller Module Seven Segment Display Diagnostic Codes

The Controller Module Seven Segment Display shows the enclosure ID during normal operation. If a failure is detected, the Seven Segment Display shows a sequence of alpha numeric codes: a two digit category code and a two digit detail code. When blinking, the left display heartbeat LED indicates the controller firmware is operating correctly. When lit, the right LED shows a diagnostic code.

Controller Module Seven Segment Display Diagnostic Codes

Category Category Code Detail Codes
Startup error SE
  • 88 = Power on default
  • dF = Power on diagnostic fault
Operational error OE

Lx = Lockdown (x = lockdown code, refer to Lockdown code table)

Component failure CF
  • dx = Processor/cache DIMM (x = location)
  • Cx = Cache DIMM (x = location)
  • Px = Processor DIMM (x = location)
  • Hx = Host card (x = location)
  • Fx = Flash drive (x = location)
Category delimiter - (dash)

Separator between category and detail codes

End of sequence delimiter Blank

End of sequence indicator

Lockdown Code Controller State Description
- - Booting Controller boot firmware is booting up
OL Suspended This controller is being held in reset by the other controller
AA Booting Controller-A application firmware is booting up
bb Booting Controller-B application firmware is booting up
L0 Suspended Mismatched controller module types
L1 Suspended Missing interconnect canister (ICC/midplane)
L2 Suspended Persistent controller memory errors
L3 Suspended Persistent controller hardware errors
L4 Suspended Persistent data protection errors
L5 Suspended Auto code sync (ACS) failure
L6 Suspended Unsupported host card
L7 Suspended Sub module identifier not set or mismatched
L8 Suspended Memory configuration error
L9 Suspended Link speed mismatch
LA Suspended Reserved
Lb Suspended Host card configuration error
LC Suspended Persistent cache backup configuration error
Ld Suspended Mixed cache memory DIMMs
LE Suspended Uncertified cache memory DIMM sizes
LF Suspended Lockdown with limited symbol support
LH Suspended Controller firmware mismatch
LL Suspended Unable to access either midplane SBB EEP-ROM
Ln Suspended Canister not valid for enclosure
LP Suspended Drive port mapping tables not found
LU Suspended SOD reboot limit exceeded

ESM Seven Segment Display Diagnostic Codes

The ESM Seven Segment Display displays the chassis ID (numeric character) during normal operation. It shows diagnostic codes (alpha character) during ESM firmware initialization or if a failure is detected. When blinking, the leftmost display's decimal point indicates the ESM firmware is operating correctly. When lit, the rightmost display's decimal point indicates a diagnostic code is displayed.

ESM Seven Segment Display Diagnostic Codes

Diagnostic Code Priority ESM Operational Description
- - n/a Booting ESM boot firmware is booting up
88 1 No This ESM is being held in reset by the other ESM
AA n/a Booting ESM-A application firmware is booting up
bb n/a Booting ESM-B application firmware is booting up
H0 2 No ESM SAS function failure
H2 4 No Invalid/incomplete ESM configuration
H3 7 No Maximum ESM reboot attempts exceeded
H4 6 Yes This ESM cannot communicate with the other ESM
H6 2 No Catastrophic ESM firmware failure detected
L0 3 No Mismatched ESM module types
L2 2 No Persistent ESM memory errors
L3 2 No Persistent ESM hardware errors
L9 6 Yes Overtemperature condition detected (ESM or power supply/cooling module)
LL 3 No Unable to read midplane SBB EEPROMs
Ln 1 No ESM inserted in invalid enclosure
LP 2 No Missing SBB port mapping tables