If an alert or a summary alert has automatically-generated support data, a ( ) appears in the alert. If you download the file, it is saved to your download area or to a location that you specify, depending on the browser settings.
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To download support data, do one of the following:
Option Description An alert - From the Alert Viewer, do one of the following:
- Double-click the alert displaying .
- Highlight the alert with the then select
The Alert Details dialog box opens with a link located near the bottom.
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- Click the link to the support data.
A summary alert From the Summary Alert Viewer, do one of the following: - From a summary alert, click Attachments to download all support data associated with the summary alert.
- From the Summary Alerts drill-in window, click to download the support data associated with the alert.
- From the Alert Viewer, do one of the following: