Completing the Procedure - Integrated Big Data Platforms

1700 Platform Hardware Replacement Guide for Customers
Product
Integrated Big Data Platforms
Published
March 2018
Language
English (United States)
Last Update
2018-04-17
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Product Category
Hardware
  1. Return to Server Management Client and, in the Replace FRU window, click Ok. The software verifies that drive reconstruction is initiated.
    If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to https://access.teradata.com and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.
  2. In the FRU Replace window, click Ok. The software checks that the firmware version on the replacement drive is the same as the other installed drives.
    If a message appears indicating that the firmware versions do not match, click Yes to continue with the FRU replace procedure.

    Although Teradata recommends that all storage drives have the same firmware version, having different firmware versions on the replacement drive and installed drives may not negatively affect system operation. Perform firmware updates during the next scheduled maintenance window. The Teradata Database must be down during the update. If necessary, coordinate with the CSR to schedule a time to perform the update.

  3. When the Replace FRU confirmation dialog box appears, click Ok to close the FRU replacement session in Server Management Client.
  4. In the Maintenance Window, click Delete.
  5. Attach the front panel of the drive enclosure by placing your hands on the indentations on each side of the vented area and snapping it onto the drive enclosure.