Use the following special keywords to filter Contact History based on Response:
- extended
- Keyname to use when filtering Message Extensions
- any
- Keyword to use when filtering any Response, i.e., non-Extensions
- positive
- Keyword to use when filtering Positive Responses
- negative
- Keyword to use when filtering Negative Responses
- <response keyname>
- Used to filter by specific Response, i.e., non-Extensions
Example 1
Criteria:
-Qualify if:
-Message M1 has been extended to the customer
Expression:
set("extended", contactHistory("response", "extended", "message", "msg1")) &&
count(extended) > 0
Example 2
Criteria:
-Qualify if:
-Customer responded with Response 'clicked' to Message 'M1'
Expression:
set("responded", contactHistory("response", "clicked", "message", "msg1")) &&
count(responded) > 0
Example 3
Criteria:
-Qualify if:
-Customer responded to Message 'M1'
Expression:
set("responded", contactHistory("response", "any", "message", "msg1")) &&
count(responded) > 0
Example 4
Criteria:
-Qualify if:
-Customer responded positively to Message 'M1'
Expression:
set("responded", contactHistory("response", "positive", "message", "msg1")) &&
count(responded) > 0
Example 5
Criteria:
-Qualify if:
-Customer responded negatively to Message 'M1'
Expression:
set("responded", contactHistory("response", "negative", "message", "msg1")) &&
count(responded) > 0