The following case-sensitive keywords can be used to filter Contact History data based on source, target, and Attributes of Returned Messages.
| keywords | Description |
|---|---|
| message | Represents an extended, responded Message |
| channel | Represents an Interactive or Delivery Channel to which the Message is extended to or responded on |
| response | Represents an Extension or a Response (Any Response, Positive Response, or Negative Response) |
| interactionPoint | Represents the Channel's Interaction Point |
| messageStrategy | Represents a Message Strategy |
| extended | Represents an Extension |
| any | Represents any Response |
| positive | Represents Positive Response |
| negative | Represents Negative Response |
| frequency | Used to indicate filtering on Frequency value |
| recency | Used to indicate filtering on Recency value |
| attribute | Used to indicate filter based on Contact History Attributes |
| day | Represents Day time period, used when filtering on Recency values |
| hour | Represents Hour time period, used when filtering on Recency values |
| minute | Represents Minute time period, used when filtering on Recency values |