1.4 - Use Case: Updating Customer Event Details from Current Session - Vantage Customer Experience

Vantage Customer Experience User Guide

Product
Vantage Customer Experience
Release Number
1.4
Release Date
June 2021
Content Type
User Guide
Publication ID
B035-3800-099K
Language
English (United States)

With Vantage CX, a customer can save event details from a session and can retrieve it in future sessions. If the user has selected the Save as part of Customer Event History checkbox for a complex attribute in the Attributes page, the event values are saved and are displayed when the customer creates a new session. This feature enriches the customer’s overall personalized experience by capturing event details and helps in decisioning. To save the Customer Event details:

  1. Log into the application.
  2. Select Administration > Attribute.
  3. Click CREATE NEW.
  4. Enter name and description in the ATTRIBUTE tab.
  5. Select Decision in the Attribute Type.
  6. Select any Complex group in the Attribute Group.
  7. Select Save as part of Customer Event History..
  8. Click SAVE.

See the VCX API guide for more details.