Plan/Prerequisites for Third Party Profiles | Vantage CX - 1.4 - Planning for Third-Party Profiles - Vantage Customer Experience

Vantage Customer Experience User Guide

Vantage Customer Experience
Release Number
Release Date
June 2021
Content Type
User Guide
Publication ID
English (United States)
Consider the following before setting up a third-party profile:
  • The third-party application must supply XML or JSON for third-party profiles.
  • The third-party application must be able to receive the request from Vantage CX and send the third-party profile data back to Vantage CX.
  • All fields from the third-party application may be mapped to Vantage CX attributes; this happens when you configure the Vantage CX third-party profile.
  • Third-party profiles add to the time that Vantage CX needs to respond to a request from the channel. Vantage CX waits a short while for all enabled third-party profiles to be returned and then continues the decisioning process with or without the third-party profiles.
    The length of time that Vantage CX waits is set globally.
    • For SaaS users, the wait time is not configurable.
    • For on-premises users, the wait time is configurable.

      See Vantage Customer Experience Installation & Environment Requirements for details.

When Vantage CX is integrated with CIM, you can create third-party profiles from within CIM, which are then pushed to Vantage CX. Do not also manually create third-party profiles for CIM.