The script that launches Teradata ARC is called runarctiv.bat and is located in /home/baruser. The baruser account must be the owner of this file or Teradata ARC will not launch.
- Verify that runarctiv.bat has the proper permissions and owners assigned to it: -rwxr-xr-x 1 baruser root 2274 Jul 17 15:26 runarctiv.bat
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Determine if runarctiv.bat can properly locate the ARCMAIN binary.
The runarctiv.bat script that launches ARC (in /home/baruser) uses a variable called $INSTALLPATH. The variable is defined by executing an rpm -q command to determine where the ARC package is installed:
rpm -q --queryformat '%{INSTALLPREFIX}\n' arcIf the result of this command produces two outputs:
(none)(none)
ARC might not launch. As a result, jobs in the Teradata TARA GUI could remain in the Connecting phase, and the ARC .out file could remain a zero-length file.
Workaround: Edit the runarctiv.bat file located in the home directory of the baruser and verify the path to the ARCMAIN executable is hardcoded.